How to create Australia Post return labels from Shopify

Putting a return label in the parcel makes returns easy for the customer, but every label has a cost. Decide first whether you want one in every parcel or only when someone asks.

Option 1: Print with the outbound label

Best for stores where most orders come back, such as hire or try-at-home products.

1. Go to Postages & Packages, then Return labels, and set where returns should go.
2. On the Orders page, tick Return label on an order.
3. Press Fulfill and Generate.

The return label prints in the same PDF, straight after its shipping label. With four labels per A4 page, return labels print after all the shipping labels instead.

To include one with every Australian order, turn on Include a return label with every Australian order by default, then press Save return label settings. That card has its own Save button.

Option 2: Create one when a customer asks

Best for most stores, because you only pay for the labels you need. On the Fulfilled tab, press Create Return Label next to the order’s tracking number.

Choose the return service

Return labels can use Parcel Post, Express Post or the same service as the shipping label. Set your default in Return labels, or change it for one order. An order can go out by Express Post and come back by Parcel Post. The app shows the return price under the postage, and the Generate button total includes it.

What return labels cost

Australia Post charges a return label to your MyPost Business account at the normal label price when it’s created. If you include one with every order, your postage bill for those orders roughly doubles, so run the numbers before turning that default on.

Return labels come with the Advanced and Premium plans.